Returns & Exchanges
At Ninja Food, we prioritize freshness and quality; if your order arrives damaged or incorrect, we offer a hassle-free return or replacement within 24 hours of delivery. Please note that due to the perishable nature of our products, we cannot accept returns for items that have been opened or consumed.
Document the Issue
Take clear photos of the damaged items and the shipping label immediately upon arrival to help us process your claim.
Contact Our Sensei
Email our support team at [email protected] within 24 hours with your order number and the photos you captured.
Review and Approval
Our quality control team will review your request within 1 business day to verify the eligibility for a refund or replacement.
Resolution
Once approved, we will either dispatch a fresh replacement or issue a full refund to your original payment method within 3-5 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing